Some large mortgage companies reportedly have high retention rates, but the industry average is a different story, according to Mortgage Bankers Association data.
https://www.nationalmortgagenews.com/news/tech-wave-addressing-a-drop-in-retention-to-historic-low
Refi potential spreads as average borrower rates rise
Nearly one-quarter of borrowers now have a rate above 5% as households in this category grow and...
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